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Sales Clichés to Avoid
33 Phrases that customers hate to hear
I was responding to some posts
in a sales and business related blog when I came
across a thread that included responses from
various business people about phrases that they
hate to hear. These phrases include ones they
have heard, sometimes over and over again, from
sales people they’ve dealt with. Often times we
are unaware that the words we choose and
sentences we use may be offensive, abrasive or
just plain annoying to people, not to mention
meaningless. Hence, I wanted to share these with
you so you can look through your inventory of
phrases that you use with your clients and see
if you might want to make some alterations. If
not, that’s fine.
However, if you think about some of these
phrases and realize that they may be rather
annoying, if not empty and useless, then I
applaud you for striking them from your
repertoire of expressions. With that said, I
fully expect to some day use several of these
phrases myself since they are embedded in my
mind and I just can’t help myself. But practice
makes perfect. Or is it, perfect practice makes
perfect? Either way, I promise to try to
eliminate as many of these phrases as possible.
I hope you can too. Have fun reading them. Of
course, I added my own little parenthetical
commentaries after each phrase for your
enjoyment...
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More
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What Customers Want
12 Tips on meeting customer expectations
How can you exceed customer
expectations? First you need to know what their
expectations are. When it comes to expecting
certain performance and functionality from your
product or service, you need to make sure you
can deliver on the “speeds and feeds” that you
sold your customers. However, there are more
basic expectations that are not related to your
product or service that need to be met, or even
exceeded. More deals are lost because, in spite
of how great your product/service may be, the
customer’s basic needs were not met.
In a study done by Strativity Group, 1,888
employees wer e
asked to rank the quality of the customer
experience they provide. And, 2,607 customers
were asked to rate the quality of the customer
experience they receive. A surprising 83% of the
employees believed that they exceed their
customers’ expectations. Yet only an abysmal 33%
of their customers agreed with them. So, what
are these customer expectations? What do
customers really want? I listed 12 things that
customers want. I even threw in a bonus tip. How
well do you, or your sales team, deliver on
these customer needs?...
Read
More
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