Click here to go to the PEAK Web Site     Click here for information on Sales Training

got sales?

 

A Newsletter With Insights on Sales Excellence and Customer Retention

Volume 5

August 2007  --  Issue 8

www.PeakSalesConsulting.com

info@PeakSalesConsulting.com 

 

Selling Is About Helping People

What did you want to be when you grew up?

When you were a young child do you remember people asking you what you wanted to be when you grew up? Do you remember what you said? If you have your own children and ask them this same question, what will they say? The typical answer from an average kid is something like doctor, lawyer, teacher, policeman, fireman, and the like. What do these professions have in common? They all help people. A child might even say an athlete, who helps people by entertaining them. Or even an astronaut, who helps people by furthering the progress of mankind as a whole. Although in the latest news, I’m not sure that animal-abusing athletes and drunken astronauts are good role models these days, but I digress.

I don’t know if children mention these professions because they are conditioned by their parents and TV, or if deep down inside they are predisposed to helping people and know that these jobs will allow them to do that. Funny how life changes people as they grow older. Ask any teenager what they want to be and I’ll bet you the list is totally different than their pre-pubescent one. Ask any adult if what they are doing now is what they said they wanted to be when they grew up and most will say no. I know this is a fact for many sales people because I ask my students this question when I do sales training. In fact, very few sales people say they actually planned to be in sales. Sales people frequently got into sales by accident or through some unplanned event, as opposed to a designed career move or through a university degree on the subject (which rarely exist). But now that they are in sales, here comes the hard part – Do they STILL want to help people? If you are in sales, do YOU want to help your customers?... Read More


 


Dealing with Difficult Customers

Top 6 tips for handling unreasonable requests

Customers – Some times ya love ‘em. Some times ya have to kill em’. We’ve all dealt with difficult customers before. I’m not talking about just the complainer or the “problem child”. I’m talking about the one who keeps making unreasonable requests of you and your company or has unrealistic expectations about what you should do for them. And no matter what you do for them, they don’t seem to be happy about it. How do you deal with these difficult customers? I will discuss six tips for handling these customers and their unreasonable requests. They may not work all the time, but I know they will help you most of the time, and at least help you to keep your sanity while not harming your business... Read More



Visit the "got sales?" Archives

Click here to go to the archivesCheck out our Archives to read past issues of got sales? Just click HERE to read FREE past issues of got sales? You can even comment on each issue and email issues to your colleagues.

And...feel free to forward this copy to a friend or colleague.


Click here to go to the PEAK Web Site

Helping Businesses Acquire & Retain Customers

 

Hot Topix!

Click here for information on Sales Training

Click here for information on Sales Training

Click here for more information

MAKE YOUR NEXT EVENT A HIT! 

Hire Russ as your speaker or trainer!

Click here for more information

- Keynote Speaker

- Sales & CRM Workshops

- Sales Training (Group & Individual)

- GoldMine Training

- CRM Planning

...and more

Product Catalog 

Check out our on-line Product & Service Catalog where you can find:

  • Books

  • CDs

  • Sales Training

  • Software Products

  • and more

Click HERE

Click here for information on Sales Training

Click here for more information

Download a Free Brochure Here

Got GoldMine and need help? Can't seem to match your business processes and work flows with GoldMine's functions? Hire a GoldMine Coach. We can help you.

Download a Free Brochure Here

or call at (702) 655-5652

PEAK Sales Consulting, LLC specializes in working with businesses to develop and implement business and sales processes. Our focus is to help businesses increase sales revenue, reduce sales cycles, enhance lead flow management, develop world-class sales teams, and create customer retention strategies. PEAK Sales Consulting develops Sales Process and CRM strategies, provides sales coaching and training, and offers sales technology solutions. Visit us at www.PeakSalesConsulting.com  or call us at (702) 655-5652. Our email address is sales@PeakSalesConsulting.com and our mailing address is 8205 Wooden Windmill Court, Las Vegas, NV 89131

We will never sell your email address or provide it to other companies for their use. It will remain secure with us. However, if you wish to be removed from our email mailing list, please click here - (REMOVE). We apologize if this has caused you any inconvenience.