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got sales?

 

A Newsletter With Insights on Sales Excellence and Customer Retention

Volume 5

June 2007  --  Issue 6 

www.PeakSalesConsulting.com

info@PeakSalesConsulting.com 

 

Creating Your Own Sales & Marketing Guide

 Provide “Information” training, not just sales training
 

Sales training is important for teaching the basic selling skills, from cold calling to closing. New sales people need this training as well as seasoned veterans who forgot more than they remembered and also need to keep up with the latest selling skills since things have changed over the years. However, it is one thing to say this is how you do cold calling, for instance, and yet another to say whom you should be making those cold calls with. Sales training can’t stop at the basics. You need to expand that into “information training”, or training that also provides the vital, company-specific information your sales team needs to become more successful. This is the difference between generic sales training and customized training for your company.

An example of this would be if you taught your sales team how to prospect but did not teach them what types of prospects are most likely to purchase your product or service. Another example would be if you taught them how to qualify a prospect by asking the right kind of questions, but not specify exactly what questions should be asked for your type of customers and business...Read More

 


 


Sell Me This Pencil

 Focus on customer needs, not your product’s features

Were you ever being interviewed for a job when the interviewer said to you, “Sell me this pencil?” What did you say? What was he looking for? Why do people still do this? Without pondering the sociological rational of the interview process, quite simply he or she was just trying to find out how well you can sell, how you present yourself and/or how well you think on your feet.

Whether this ever happened to you or not, what did or would you say? Your first inclination might be to think about all the features and benefits the pencil has to offer and respond with such things as, “Well, this is a fine pencil. As you can see it’s a #2 which is the most popular type of pencil used in post-industrial businesses today. And, it’s sharp, which means you can draw very small pictures while maintaining clarity. Also, look at this large eraser at the other end. This means you can eradicate any mistakes you might make while writing or drawing. You can’t do that with a pen (actually, you can with the newer erasable pens, but who cares). And look at the bright yellow color. This pencil will match nearly 80% of all the earth tone shirts you wear as it extends above the rim of your pocket protector.” Sounds like a whole lot of features, doesn’t it? It also sounds like a whole bunch of useless information. None of these points actually address the customer’s (interviewer’s) needs. Why not? Because you never stopped to ask him what his needs were. You got sucked into the trap that many sales people get caught in..
.Read More
 



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PEAK Sales Consulting specializes in working with businesses to develop and implement business and sales processes. Our focus is to help businesses increase sales revenue, reduce sales cycles, enhance lead flow management, develop world-class sales teams, and create customer retention strategies. PEAK Sales Consulting develops Sales Process and CRM strategies, provides sales coaching and training, and offers sales technology solutions. Visit us at www.PeakSalesConsulting.com  or call us at (702) 655-5652. Our email address is sales@PeakSalesConsulting.com and our mailing address is 8205 Wooden Windmill Court, Las Vegas, NV 89131

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