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Happy New Year from Peak Sales Consulting, LLC
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New Years
Resolutions for Sales Success
Sales planning for the New Year
Now that the New Year is upon
us, this makes for a good time to create, if not
update, your sales plan for the upcoming months.
Many sales professionals fail, and businesses as
well, because they had no plan. Without a plan,
how else will you know where you are going or
how you are doing? The beginning of a new year
is an excellent time to re-group and plan your
attack for a successful sales year. What follows
are a few New Years resolutions for building
your sales plan.
The first thing you should do is identify what
“systems” were missing from your previous sales
plan and make accommodations for them for the
next six to twelve months. This could involve
your call center, order taking, marketing, sales
processes, and more. Selling doesn’t just
involve the Sales department. Your customer
interfaces with many departments, people and
functions within your company, each of which are
responsible for handling different aspects of
the relationship and transaction. These
interfaces need to be consistent and
interrelated so as to optimize the overall
purchase experience of the customer. If your
sales plan doesn’t account for this, add it to
your plan for the New Year....Read
More
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Handling Angry Customers
Ten tips for treating, and avoiding, customer
difficulties
We’ve all had the joy of
being faced with an angry customer for one
reason or another. Sometimes it is something
your company has done to upset him; such as a
late delivery, poor service, a flawed product or
a billing problem. Sometimes it’s something you
did or didn’t do personally; such as forgot to
follow up, messed up his order or just ignored
him as a customer. And sometimes it’s something
in the customer’s mind or his perception that
you or your company did, when in reality it was
just that his expectations weren’t set
correctly. Whatever the reason, you must deal
with an angry customer and do it in a
respectful, professional manner.
Notice that the sub-title of this article is ten
tips for treating customer difficulties. It is
not ten tips for treating “difficult customers”.
This alone is a perception that sales people and
businesses need to correct. Just because a
customer is having a problem, regardless of the
reason, doesn’t make him a difficult customer,
by definition. It means he is a customer who is
having difficulties with you or your company, or
at least perceives to be having difficulties. In
his mind, something is wrong and we all need to
respect that and handle it to his satisfaction.
With that said, I do realize that there are
truly difficult customers out there who seem to
take pleasure in making other people’s lives
miserable. On the whole, these types of people
are more the exception than the rule and are not
addressed in this article. What follows are ten
tips for handling customers who are angry or
upset over something that happened to them as
well as how to avoid some of these problems in
the first place....Read
More
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Sales Process
Development
We work with you to define
and develop your sales processes, identify best practices within your
organization, build models that easily and automatically replicate those
processes, and measure the results to ensure an acceptable ROI.
For a free evaluation call (702)655-5652
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Got GoldMine and need help? Can't seem to match
your business processes and work flows with GoldMine's
functions? Hire a GoldMine Coach. We can help you.
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PEAK
Sales Consulting specializes
in working with businesses to develop and
implement business and sales processes. Our focus
is to help businesses increase sales revenue,
reduce sales cycles, enhance lead flow management,
develop world-class sales teams, and create
customer retention strategies. PEAK Sales
Consulting develops Sales Process and CRM
strategies, provides sales coaching and training,
and offers sales technology solutions.
Visit us at www.PeakSalesConsulting.com
or call us at (702) 655-5652. Our email
address is sales@PeakSalesConsulting.com
and our mailing address
is 8205 Wooden Windmill Court, Las Vegas, NV 89131
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