Interview with Lior Arussy

Do You Really Love Your Customers?

A Blueprint for Customer Experience Success

 According to Strativity Group, 81% of employees claim they exceed customers’ expectations, but only 33% of customers agree, as found in a 3-year customer experience study. This clearly demonstrates that employees and customers have completely different definitions of a great experience.

Why is the gap so large? Are we listening to our customers, and understanding their needs and desires? Do we really love our customers as much as we say we do?  Join Russ and his guest, Lior Arussy, Founder of Strativity Group and Author of Passionate & Profitable, to learn the principles of passionate experiences that lead to lasting, profitable customer relationships.

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