Online Customer Service Training, Selling Skills, Service Course, Handling Objections, Customer Retention

Having Trouble Servicing Your Customers?

Online sales training, selling skills, sales courses

Once you’ve acquired your new customers, you need to turn them into repeat customers by keeping them satisfied and making them loyal by providing excellent customer service. This training program will help you and your service team exceed your customers' expectations, increase repeat business and energize your employees.

Simply click on the Buy Now button below and you will get immediate access to our three online customer service training snippets. Don't have a lot of time? That's fine because these courses are short and you can listen to and watch them at your leisure, again and again, 24/7.

Each customer service training course is between 20 and 35 minutes in length and will run through the presentation slides on your PC with the audio instructions provided by Sales & CRM (Customer Relationship Management) specialist, Russ Lombardo. Once you select the online customer service training snippet of your choice (after you make your purchase below), just sit back and watch and listen to your training snippet to help improve your customer service skills. Then choose another Snippet and watch that one too whenever you'd like. You can watch as many training snippets as you'd like, and return as many times as you need, for a one-time package price.

These online Customer Service Training Snippets include lessons on:

The Impact of Customer Service
How Attitude Affects Service
Understanding & Satisfying Customer Expectations
Personality Types and How to Deal With Each One
Listening Skills – Why Listening is Important & How to Improve It
Caring for Customers
Handling Difficult & Angry Customers
Preventing Service Problems With Proactive Service
Feedback – What to Start/Stop/Measure
Telephone Techniques
Improving Teamwork

To access all 3 Customer Service Training Snippets for only $24.95, simply click the BUY NOW button or download the Pay-by-Check Order Form below.

Note: You do NOT have to create a PayPal account to make this purchase. However, if you do not have an account, then after your purchase is finalized, if you are prompted to sign up for a PayPal account, please select the "Return to Merchant" button to go to the Customer Service Snippet page.

The Customer Service Training Snippets that you can watch and listen to include:

Customer Service Excellence - Part 1 (approx 22 mins)

Learn about customer retention, the impact of losing customers, what are your customers' expectations, the Loyalty Factor, what customers want and the Science of Sales.

Customer Service Excellence - Part 2 (approx 35 mins)

Learn about adapting the right mindset for customer service, making a good first impression, having the right attitude, the Top 10 Do's & Don'ts of customer service, the different personality types using the DISC profile and using the right listening skills.

Customer Service Excellence - Part 3 (approx 31 mins)

Learn about presenting the right solution to your customer, handling objections, how to treat a difficult customer, the proper telephone techniques and good team work with the rest of your staff.

Your Investment is only $24.95 — About $8.00 per Snippet

To access all 3 Customer Service Training Snippets for only $24.95, simply click the BUY NOW button or download the Pay-by-Check Order Form below.

Note: You do NOT have to create a PayPal account to make this purchase.

Improve or refresh your customer service skills by investing in online training with these Customer Service Training Snippets, which include lessons on the impact of customer service, how attitude affects service, understanding customer expectations, various personality types and how to deal with each one, improving listening skills, caring for customers, handling difficult and angry customers, how to prevent service problems from happening, improving telephone skills, providing valuable feedback, and more.