Training

Training Options

Classroom Sales Training

We offer our training programs in a variety of formats; from Classroom (ILT) to eLearning, to live Web-based sessions. Our training formats include:

Sales & Customer Service Training Programs

  • Customer Service Excellence – Delivering Exceptional Customer Service
  • CyberSelling© – Using CRM (Customer Relationship Management) Technology to Help You Sell. Based on the popular book of the same name
  • Mastering Selling Skills to Create a World-Class Sales Team
  • Customer Retention – The Key to Business Success. Based on the popular book “CRM For The Common Man
  • Please Don’t Hang Up! – Getting the Most Out of Cold Calling
  • I Have a Bridge for Sale – Negotiating for Success
  • Close the Sale, Not the Door – Closing Techniques That Work
  • Shut Up & Sell Something – Learning Good Listening Skills to Qualify Prospects
  • Get Out of Your In-Box – Using Technology to Manage Your Time
  • Who’s on First? – Aligning Your Corporate & Sales Strategies
  • But You Really Do Need This Feature! – Selling Value Instead of Features
  • Lost & Found in a Sale – Developing a Sales Process to Organize Your Selling Activities
…plus customized sessions for your business

Most of these courses are offered in 1-hour, 1/2-day, 1-day or 2-day options, as well as in live web-based sessions.

For more information, please call us at 919-559-2395 or send an email by clicking HERE

If you’re thinking about consulting with Russ, I highly recommend it. In just one day of strategic consulting with him, he delivered tremendous content, clarity and wisdom regarding the future direction of this company — Maria Quezada, Marketing & Latin America Sales at Laversab